Discover Sentoo

A Sentoo payment is a payment initiated by a merchant, paid via Mobile and Online Banking. You can make a Sentoo payment anywhere where Sentoo is available as a payment method. Look for the Sentoo checkout button, Sentoo QR code or Sentoo payment link. Find out more about participating companies on the Sentoo website.

No, that is not necessary. All you need is an Online banking account. If you use Mobile Banking app or Online Banking website, you can immediately start making Sentoo payments.

You select the product or service that you want to buy or pay for. This can be anything from a purchase in a local online store to paying a bill in an online portal.

• At checkout, choose to pay via Sentoo. This will take you to the Sentoo portal.
• On the Sentoo portal, choose your bank.
• You are redirected to your Mobile Banking app or Online banking website.
• Login, review and confirm the payment.
• Tap or click the ‘Done’ button to go back to the online store or Sentoo portal.

A paper invoice that has a printed Sentoo QR code can be paid using the Mobile Banking app.

• Open the camera on your mobile device and point the camera at the QR code. Tap the pop-up banner that appears on the screen. This will take you to the Sentoo portal.
• On the Sentoo portal, choose your bank.
• You are redirected to your Mobile Banking app or Online banking website.
• Login, review and confirm the payment.
• On the success page, tap the ‘Done’ button to go back to the Sentoo portal.

Yes, a Sentoo payment is made via the Mobile Banking app or Online Banking website, which is private and secure. Whether you bank on a PC, laptop, tablet or mobile device, your accounts are always secure. Your Online Banking account is protected by your trusted password and your e-Code.

A Sentoo payment is free of charge for Personal Online Banking users. Business Online Banking users are charged the standard transaction fee. Please note that the Local Transfer fee is charged to Personal Online Banking users when the company you are paying has an account at another local bank.

Both types of payments are made using the Mobile Banking app or Online Banking website, however, for Sentoo payments, all payment details, such as the beneficiary, payment amount, and description, are pre-filled automatically and cannot be changed. This mean that the beneficiary always receives the correct amount and payment information.

No. At the moment, Sentoo payments only can be made to local companies on the same island.

For questions about a specific Sentoo payment, you can start by contacting the company that you paid. If the company you paid cannot answer the question you can contact Sentoo directly through the support page on their website.

Please contact the company you are trying to pay. They have Sentoo’s emergency contact information to resolve issues as soon as possible.

Yes, but if you have made a payment using Sentoo and want to undo the payment, you cannot do this through the Bank. Please contact the company that you paid directly to arrange a reversal of the payment.

If you are a business user and you cannot approve a Sentoo Payment, please check the following settings.

1. Open the Online Banking website and login with the Master User. From the Settings menu, select Transaction Management and select the first End User.

1a. For a Maker & Authorizer user, check the "Sentoo Payments" checkbox and enter a daily limit for Sentoo Payments and save the changes.

1b. For a Maker user, check the "Sentoo Payments" checkbox and save the changes.

1c. For an Authorizer user, enter a daily limit for Sentoo Payments and save the changes.

2. From the Settings menu, select User Management and edit the first End User by clicking the pencil icon next to the full name.

3. Under the “Business Multi-User” and under the “Business Multi-User for Apps” section, set a limit for Sentoo Payments and save the changes.

Enable these settings for all your End Users.