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MCB Direct Business

MCBDirect Business

What is MCBDirect Business?

MCBDirect Business is our Internet business banking service. It enables our business customers to do banking from a personal computer anywhere, anytime.

What is required to start using MCBDirect Business?
  • Active Business Account(s)
  • Personal Computer with Internet connection
  • The most recent version of any of these web browsers: [insert browser names here]
What services does MCBDirect Business offer?
  • Balance inquiry on Current, Savings, Credit Card, Personal Loan, Personal Mortgage, Time, Investment, and Insurance Accounts
  • Transaction history
  • Status of individual checks
  • Your last 10 debits and credits
  • Online payments to any 3rd party, both locally and internationally
  • Ordering checkbooks
  • Placing a ‘stop payment’ on lost or stolen checks
  • Online messaging from MCB
What does it cost to use MCBDirect Business?

MCBDirect Business has no monthly fee. The following transaction fees apply, with additional charges for ‘stop payments’ and checkbook orders.

Transaction type

Amount (ANG.)

Between your own accounts

Free

Bank Vendor List Payments

1.00 + OB per transaction

3rd Party Payments (not on vendor list)

1.00 + OB per transaction

Wire Transfers

Standard fees apply

 

How do I reset my password?

If you have forgotten your password, please call our support staff at 466 1836. We will reset it and issue a new temporary password immediately.

Is MCBDirect Business secure?

The safety and security of your account information has always been our prime concern. While your accounts and transactions are highly secured, we constantly strive to improve it even more. For a full description of all the security features, please read ‘Enhanced Security’.

Where can I get help with MCBDirect Business?

There are context-sensitive help screens for your assistance. Click on the HELP button in the upper right-hand corner of each screen. If you require additional support, please send your email question or comment to: mcbdirect-business@mcb-bank.com or call 466 1836.

Account Information

Which accounts can be viewed on MCBDirect Business

All active accounts you are authorized to view, as well as the account balances of your Credit Card(s), Personal Loan(s), Mortgage(s), Time Deposit(s), Call Account(s), Investment Account(s) and Insurance Policies.

What if I want to view additional accounts?

On the main accounts page, there is a link to ‘add additional accounts’. Click on the link and fill out the form.

How far back does my transaction history go in MCBDirect Business?

You can view current and savings account transactions up to 6 months back.

Can I view account statements in MCBDirect Business?

Statements for Current, Statement Savings accounts and all Credit Cards are available in lightweight full color online versions that print in an ink conserving way, or save the full color PDF on your computer.

When do today’s transactions appear in MCBDirect Business?

Transactions submitted and processed on MCBDirect Business, or through other bank departments, prior to 2:00 pm on business days will show up MCBDirect Business after 11:00 pm that same day.

Account Transfer

What is an account transfer and how does it work?

An account transfer is moving funds between the Current and/or Savings Account(s) that are set up in MCBDirect Business. Transfers are supported in ANG, USD and Euro currencies. The transfer will occur in the currency of the ‘From’ account. To transfer funds, select the account you want to transfer funds ‘from’ and the account you want to transfer the funds ‘to’.

Can I transfer Dollars and Euros?

Yes, it you can transfer US Dollars and Euros if the ‘From’ account is a Foreign Currency account.

It is also possible to make payments from a US Dollar or Euro account.

Payments

I made a payment, but the balance of my account did not change. Why?

When scheduling a payment, the balance of the selected account will not reflect payment of the amount until this payment has been processed in our settlement procedure, between approximately 4 and 5 pm.

When does the beneficiary receive my payment?

If the beneficiary’s account is at MCB, the payment will arrive the same business day.

For beneficiaries at other local banks, it takes about 3 days for the payment to arrive.
 

Can I use MCBDirect Business to make payments to beneficiaries at other banks?

Yes, you can.

How do I pay a beneficiary on another island?

If the beneficiary is within the MCBGroup, the same procedure applies as with local banks, selecting the beneficiary’s bank from the Dropdown Menu on the payment page. If the beneficiary does not appear on the Dropdown Menu list, you can complete the payment with a Wire Transfer.

How do I pay a beneficiary in the USA or Europe?

Beneficiaries in the USA or Europe can be paid by Wire Transfers.

How do I pay an international beneficiary, other than in the USA or Europe?

All international beneficiaries can be paid by Wire Transfer.

Do I get a confirmation that a payment has been made?

MCBDirect Business generates confirmations both at creation of the payment and at its execution.

Can a local payment be made from a Dollar or Euro account?

Yes, however, the beneficiary account will be credited in its native (e.g. ANG.) currency.

Limits

What are the transaction limits?

Transfers and payments are subject to the following daily and amount limits,

subject to change by the Bank.

 

Transaction type

Number per day

Amount per day (ANG.)

Amount Single Transaction (ANG.)

Within own Accounts

20

Unlimited

Unlimited

Bank Vendor List Payments

20

25.000

25.000

3rd. Party Payments (not vendor list)

20

25.000

25.000

Wire Transfers

5

25.000

25.000

Prepaid Phone Recharge

Which prepaid phones can be recharged on MCBDirect Business?

All UTS prepaid phones: UTIL/CHIPPIE/TELEFASIL can be recharged through MCBDirect Business.

How are prepaid phones recharged on MCBDirect Business?

By making an immediate (Pay Now) payment to the beneficiary UTS UTIL/CHIPPIE/TELEFASIL in the ‘Payments’ section.

When is the recharge applied on the prepaid phone?

The recharge will take place within 5 minutes after a ‘Pay Now’ transaction. If you schedule a recharge, rather than use Pay Now, the recharge will take place after 4 pm.

Checkbook Orders

When I order a checkbook online, where and when can I pick it up?

The checkbook is sent to the pickup branch specified on your request form.

Checkbooks are ready for pickup 2 business days after your online order.