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Lost or Stolen Cards

What should I do if my card is lost or stolen?

Contact BankCard Customer Services within 24 hours to report your lost or stolen card through the following telephone Numbers:

During office hours from Monday to Friday:

8:00 AM to 5:00 PM (GMT – 4) 599-9-466 1111
In the US toll free: 1-800-782-3201

After business hours you can call (599-9) 466-0800 or 1-800-782-3201

 

MCB MasterCard Black Cardholders:

During office hours from Monday to Friday
8:00 AM to 5:00 PM (599-9) 466-0440

After business hours you can call (599-9) 466-0800 or in the US toll free 1-800-622-7747

MCB VISA Platinum Cardholders:

During office hours from Monday to Friday
8:00 AM to 5:00 PM (599-9) 466-0600

After business hours you can call (599-9) 466-0600 or in the US toll free 1-303-967-1098

 

Before calling, please have the following information at hand:

  • Exact name of cardholder as it appears on the card
  • Telephone number abroad where the customer can be reached ( Cell or Hotel number)
  • Card number or checking account number (if available)
  • Home address (billing address)

 

If you need further assistance please contact BankCard Services department during office hours at 599-9-466 1111