File a complaint or applaud us for excellent service

Register a claim if

You experience errors, phishing or delays with your payments or you do not understand our fees and charges.

• Through the E-mail address: [email protected]
• By contacting the Contact Center:
  • Phone (+5999 466 1111)
  • Whatsapp (+5999 466-1111)
  • Live chat (www.mcb-bank.com)
• In person through the various branches at the information Service desk.

Ask for your claim number to make tracking and follow-up easier.

Register a complaint if

• You are not satisfied with your claim resolution or there is no timely follow-up
• The overall service you received is not as expected
• You have a highly sensitive issue that needs the attention of a senior staff member

All complaints must be as thorough and clear as possible. Don’t forget to include your contact information so we can revert to you as soon as possible.

You can use this website to register a complaint or a compliment by clicking on: