At MCB Group our priorities are to safeguard the health
and safety of our employees and customers while continuing
with vital banking services.
The fastest way implies you to contact the merchant to resolve your issue first.
You’ll need to wait for the credit card transaction to post before you can dispute it.
Submit your dispute within 60 days of the transaction first appearing on your statement.
The time it takes to resolve your dispute depends on the type of dispute and the merchant, but it may take up to 90 days for credit card disputes. Keep in mind, disputes are often resolved more quickly if you contact the merchant first.
You should continue to make at least the minimum payment on your credit card balance until the Dispute has been resolved.
If your card is lost or stolen, or you think someone used your account without permission, tell us immediately by calling (599-9) 466-1111, after business hours you can call (599-9) 466-0800 or 1-800-782-3201in the US toll free.
Only a merchant can cancel your pending transaction. The average time for a pending transaction to drop is 10 days.