MCB Bank
special messagescustomer updatequestions & answerscontact usclient surveysmerchant survey

SEARCH

Papiamento (version)


Simply indicate your answer with a checkmark or specific comment. Thank you !


1. Which Branch do you visit the most for your banking matters? (Please mention one Branch only one.)
   
 


2. How many times per month do you usually visit your MCB Branch?
  More than 3 times a month Less than once a month


3. How many financial institutions do you deal with besides MCB?
  None One
  Two Three or more  


4. Do you consider MCB to be your main financial institution?
  Yes No
  Not applicable
 


5. How would you rate the following statements?

 
Excellent
Very Good
Good
Fair
Poor
  A. MCB’s Branch locations are
  B. MCB Branches appearance are
  C. Signage in the Branches is
  D. The available counters and tellers in the Branches are
  E. The 60+ facilities are
  F. Car parking is


6. Which MCB Bankomatiko do you use most? (Please mention one Bankomatiko only)
   
 


7. How would you rate the following statements?

 
Excellent
Very Good
Good
Fair
Poor
  A. Locations of MCB’s Bankomatiko are
  B. Security at the Bankomatiko is
  C. The Bankomatikos' appearance is
  D. Bankomatikos are operational


8. How would you rate the following statements?

 
Excellent
Very Good
Good
Fair
Poor
Not applicable
  A. Range of financial products and services offered by MCB is
  B. MCB’s credit cards and services at BankCard department are
  C. MCB’s personal loans and mortgages and services at PL&M department are
  D. MCB’s advertisements and promotions are


9. How would you rate the following statements?

 
Excellent
Very Good
Good
Fair
Poor
  A. MCB’s employees’ service to customers’ needs is
  B. Knowledge of the MCB employees about all products and services is
  C. Accuracy of transactions conducted is
  D. MCB’s online banking facilities are
  E. MCB’s general INFOLINE Fasilito phone service (466-1111) is


10. How good are we with your inquiries in the following areas?

 
Excellent
Very Good
Good
Fair
Poor
  A. Telephone inquiries
  B. E-mail inquiries
  C. In-Branch personal assistance
  D. Product information


11. Are there any other products and/or services you would like us to introduce?
   
 


12. Do you have any other comments or suggestions?
   
 


13. Please indicate your age group:
  0 - 12 41 - 60
  13 - 25 60+  
  26 - 40
 

14. Gender:
  Male Female

We appreciate your business and your comments.

Always at your service.

Chicu Capriles
President


Optional

15.
Name:
  
16.
Address:
  
17.
Home Phone:
  
18.
Work Phone :
  
19.
E-mail address:
  
   

MCB@Home MCBDirect Business MCBDirect Corporate
Thursday, Jul 29, 2010

a career with us | Internet Fraud Alert | MCB Group | MCB reports | contact us | general conditions
MCB Bank
copyright © 2006 www.mcb-bank.com